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﻿<blockquote﻿>﻿
 ﻿<p﻿ ﻿class="style12 style15"﻿ ﻿valign="middle"﻿>﻿<br﻿>﻿
                                ﻿<strong﻿>﻿  Definition:  ﻿</strong>﻿<span﻿ ﻿class="style16"﻿>﻿Compensation to passengers who were denied boarding to their flight due to overbooking, as well as to passengers who's flight is delayed or cancelled. This procedure is applied on all YM flights departing from the EU airports (Rome, Ljubljana, Frankfurt, Vienna). ﻿</span>﻿

﻿<br﻿>﻿<br﻿>﻿<br﻿>﻿
﻿<strong﻿>﻿1.1 PASSANGERS' RIGHTS﻿</strong>﻿<span﻿ ﻿class="style16"﻿>﻿
﻿<br﻿>﻿<br﻿>﻿
 In case of denial of boarding or flight delay or cancellation, passenger has a right to: 
﻿<br﻿>﻿<br﻿>﻿<span﻿ ﻿class="style10"﻿ ﻿style12﻿>﻿
1. Passengers' stowing at the airport ﻿</span>﻿<br﻿>﻿	food, refreshment and two free telephone calls, when necessary hotel accomodation is to be provided, as well as the transfer to the hotel
﻿<br﻿>﻿<br﻿>﻿<span﻿ ﻿class="style10"﻿ ﻿style12﻿>﻿
2. Right to refund and rerouting﻿</span>﻿
	﻿<br﻿>﻿- they can opt between
﻿<br﻿>﻿•	refund of the whole amount, being equal to the amount paid for the ticket (in case they relinquish their travel) as well as the travel to the point of commensement of travel or
﻿<br﻿>﻿•	alternative transport (rerouting) to the destination point.
﻿<br﻿>﻿<br﻿>﻿<span﻿ ﻿class="style10"﻿ ﻿style12﻿>﻿
3. Right to compensation﻿</span>﻿<br﻿>﻿	COMPENSATION for the denied boarding or in case of the cancelled flight (not in the case of flight delay):

﻿<br﻿>﻿•	If he/she confirmed booking for that flight,
﻿<br﻿>﻿•	if he/she showed up for the departure at the appropriate time,
﻿<br﻿>﻿•	if he/she had a ticket with the applicable fare to which discount is NOT applicable, and denied is his unvoluntary denial of boarding,
﻿<br﻿>﻿•	if he/she had documents necessary for the planned travel.

﻿</span>﻿


﻿<br﻿>﻿<br﻿>﻿<br﻿>﻿
﻿<strong﻿>﻿
1.2 PROCEDURE IS NOT APPLIED﻿<br﻿>﻿<br﻿>﻿
﻿</strong>﻿<span﻿ ﻿class="style16"﻿>﻿

•	if the passenger's medical or mental condition poses danger and risk to other passengers or to the property (or if the passenger is obviously under the influence of alcochol or narcotics)
﻿<br﻿>﻿•	if the passenger shows visible signs of illness and which by their appearance, behaviour or necessity for medical help can cause inconvenience for other passengers in the aircraft,
﻿<br﻿>﻿•	if the passenger in need of a medical help during the flight does not have an appropriate escort,
﻿<br﻿>﻿•	if he/she did not show up for the flight at the appropriate time,
﻿<br﻿>﻿•	if he/she does not have confirmed reservation for the flight,
﻿<br﻿>﻿•	if he/she was charged a discounted fare, including the infant fare,
﻿<br﻿>﻿•	if the flight is not able to operate due to fowl weather conditions, safety measures, strikes, or due to transport restrictions (the strike of the airline staff does not fall into this group).
﻿<br﻿>﻿
﻿</span>﻿

﻿<br﻿>﻿<br﻿>﻿
﻿<strong﻿>﻿
1.3 PROCEDURE IN CASE OF OVERBOOKED FLIGHT 
﻿<br﻿>﻿<br﻿>﻿
﻿</strong>﻿
﻿<span﻿ ﻿class="style10"﻿ ﻿style12﻿>﻿
REFUND OR REROUTING;﻿<br﻿>﻿
STOWING AT THE AIRPORT;﻿<br﻿>﻿
COMPENSATION﻿</span>﻿
﻿<br﻿>﻿<br﻿>﻿<span﻿ ﻿class="style16"﻿>﻿
Prior to the DBC procedure execution, the station manager is first to call volunteers among passengers to give their reservations in exchange for the benefits under the conditions to be agreed additionally. His next step is the selection of passengers who will be denied boarding, and which is done based on the list of priority boarding acception, established by Montenegro Airlines:
﻿<br﻿>﻿1.	Montenegro Airlines crew and engineers on a business travel 
﻿<br﻿>﻿2.	Transit/transfer passengers
﻿<br﻿>﻿3.	Other airlines' crew having the DHC status and the ID50B1, ID00B1, ID50C1 tickets
﻿<br﻿>﻿4.	Seamen having the valid certificate
﻿<br﻿>﻿5.	UMNR – uncompanied minors
﻿<br﻿>﻿6.	FF passengers
﻿<br﻿>﻿7.	Business class passengers
﻿<br﻿>﻿8.	Mothers with children
﻿<br﻿>﻿9.	Passengers with special needs
﻿<br﻿>﻿10.	All other passengers
﻿<br﻿>﻿
The passengers denied boarding are to be offered rebooking to first available flight. When the passenger is denied boarding and he/she refused to give up their reservation, he/she has the right to compensation of damage amounting to:
﻿<br﻿>﻿	﻿<br﻿>﻿ - EUR 250 for all flights up to 1500 km﻿<br﻿>﻿	﻿<br﻿>﻿ - EUR 400 for all flights withing European Community exceeding 1500 km, and for all other flights between 1500 and 3500 km
	﻿<br﻿>﻿<br﻿>﻿ - EUR 600  for all other flights﻿<br﻿>﻿<br﻿>﻿

This compensation will be realised by issuance of MCO to the adequate amount. What follows is the refund of MCO (if the passenger isnsists on refund) or exchange for another ticket if the airline offers additional tra﻿nsport as compensation.
﻿<br﻿>﻿<br﻿>﻿
If the passenger was by the airline's mistake denied boarding on the flight he/she has the ticket for, a Denied boarding compensation MCO is issued.
﻿<br﻿>﻿<br﻿>﻿<span﻿ ﻿class="style25"﻿>﻿<b﻿>﻿
ATM AGENCY: ...48042 DATE: 16JAN04﻿<br﻿>﻿
----------------------------------------------------﻿<br﻿>﻿
*AGENT 100 *PAX NAME MILOSEVIC/ANDRIJA MR.... MCO NBR 409﻿<br﻿>﻿
*FP ...................................EUR ........﻿<br﻿>﻿
FP ....................................EUR ........﻿<br﻿>﻿
FP ....................................EUR ........﻿<br﻿>﻿
FD .....................................................﻿<br﻿>﻿
*FARE (Tax Inc.) EUR ..200.00 TAXES INC. IN FARE/EQUIV﻿<br﻿>﻿
EQUIV (Tax Inc.) EUR ........ TAX EUR ........ / ....﻿<br﻿>﻿
TAX ON MCO EUR ........ / .... TAX EUR ........ / ....﻿<br﻿>﻿
OTHER CHARGE EUR ........ / .... TAX EUR ........ / ....﻿<br﻿>﻿
TOTAL PAID EUR ........ TAX EUR ........ / ....﻿<br﻿>﻿
TYPE OF SERVICE DBC AXZA 95491480 AXG ............﻿<br﻿>﻿
ITI TGD PAR ... ... ... ... ... ... ...﻿<br﻿>﻿
FO .......................................................﻿<br﻿>﻿
.......................................﻿<br﻿>﻿
OBS VALID FOR FURTHER TRANSPORTATION AND/OR EXCESS BAGGAGE OR REFUND﻿<br﻿>﻿
REASON OF EXCHANGE - AIRLINE: DIS .. / DWG .. / LST ..﻿<br﻿>﻿
﻿<br﻿>﻿</b>﻿</span>﻿
The passenger has the right to use their exchange MCO coupon for another journey or can ask for the reimbursement of money. In that case, the ATR is filled as follows: ﻿<br﻿>﻿<br﻿>﻿

﻿<span﻿ ﻿class="style25"﻿>﻿<b﻿>﻿
ATR AGENCY 00048042 DATE 02FEB04﻿<br﻿>﻿
----------------------------------------------------﻿<br﻿>﻿
*AGENT 100 *PAX NAME DBC/REFUND *REFUND REF DBC﻿<br﻿>﻿
*DOC 409 27 00053572 6 C 1 / ... . C .... / ... . C .... /﻿<br﻿>﻿
... . C .... / ... . C .... / ... . C .... /﻿<br﻿>﻿
*FP CA EUR ........﻿<br﻿>﻿
FP ...................................EUR ........﻿<br﻿>﻿
FP ...................................EUR ........﻿<br﻿>﻿
FD ....................................................﻿<br﻿>﻿
*AMOUNT EUR 100.00 TAXES: EUR ........ / ....﻿<br﻿>﻿
EUR ........ / .... EUR ........ / .... EUR ........ / ....﻿<br﻿>﻿
EUR ........ / .... EUR ........ / .... EUR ........ / ....﻿<br﻿>﻿
EUR ........ / .... EUR ........ / .... EUR ........ / ....﻿<br﻿>﻿
TOTAL EUR 100.00﻿<br﻿>﻿
DATE ISSUE 02FEB04 AXZA 00048042 TYPE SERVICE RFD AXG ............﻿<br﻿>﻿
ITI FRA YM TGD YM FRA﻿<br﻿>﻿
OBS DENIED BOARDING COMPENSATION﻿<br﻿>﻿
ST ......... FORCED PRN ......﻿<br﻿>﻿
OK RFD 409-2700053572 EUR 100.00﻿</b>﻿</span>﻿<br﻿>﻿
﻿<br﻿>﻿
In this case refunded is the exchange coupon the passenger encloses in order to be reimbursed the money, and inserted is check digit and 1 as the cupon number. This compensation does not represent rebate of the paid fare, but a compensational reimbursement to which purpose the flight coupon is used only to define the amount to be paid. The flight coupon is not to be retreived from the passenger's ticket as an exchange for the compensatory payment. When the passenger is offered rerouting, the timing of which does not exceed two hours of the regural original timing (for the flights up to 1500 km); three hours for the flights from 1500 km to 3500 km); four hours for all other flights YM can reduce the compensation by 50%.
﻿<br﻿>﻿<br﻿>﻿
Apart from this compensation the passenger is:﻿<br﻿>﻿
-	refunded the total ticket amount in case that he/she does not want to continue with the travel or﻿<br﻿>﻿
-	he/she is offered appropriate rerouting to the destination point. 
﻿<br﻿>﻿<br﻿>﻿
Every passenger is within this compensation offered two telephone calls, food, refreshment, and hotel accomodation with the transfer in cases when additional stay of one or more nights.
﻿<br﻿>﻿
﻿</span>﻿
﻿<strong﻿>﻿<br﻿>﻿<br﻿>﻿
1.4 PROCEDURE IN CASE OF DELAY ﻿</strong>﻿<br﻿>﻿<br﻿>﻿

REFUND AND REROUTING;﻿<br﻿>﻿
STOWING AT THE AIRPORT﻿<br﻿>﻿<br﻿>﻿<span﻿ ﻿class="style16"﻿>﻿
When Montnegro Airlines reasonably expects the flight delay, other than scheduled departure time:﻿<br﻿>﻿
-	of two or more hours in case of flights up to 1500 or less﻿<br﻿>﻿
- three or more in case of all flights within European Community and all other flights from 1500 to 3500 km﻿<br﻿>﻿
-	of four hours or more in case of all fligths not falling into the above mentioned ones. ﻿<br﻿>﻿
﻿<br﻿>﻿
Passengers are offered with no further expenses: food and refreshment in accordance with the time of waiting, two telephone calls, hotel accomodation when necessary, transport from the airport to the place of accomodation.﻿<br﻿>﻿<br﻿>﻿
When the delay is no less than five hours and the passenger decides not to fly, he/she has the right to compensation amounting to the full value of their ticket.
﻿</span>﻿

﻿<strong﻿>﻿<br﻿>﻿<br﻿>﻿<br﻿>﻿
1.5 PROCEDURE IN CASE OF THE CANCELLED FLIGHT﻿</strong>﻿<br﻿>﻿<br﻿>﻿

REFUND AND REROUTING;﻿<br﻿>﻿
STOWING AT THE AIRPORT;﻿<br﻿>﻿
COMPENSATION
﻿<br﻿>﻿<br﻿>﻿<span﻿ ﻿class="style16"﻿>﻿
In case of the cancelled flight the passenger will be offered to opt between:﻿<br﻿>﻿<br﻿>﻿

-	compensation within the seven day's time equal to the amount of the full price of passenger's ticket﻿<br﻿>﻿
-	rerouting under the comperable conditions of transport towards the final destination as soon as possible﻿<br﻿>﻿
-	rerouting under the comperable conditions of transport towards the final destination on the later date.﻿<br﻿>﻿<br﻿>﻿

Apart from that the passenger has the right to free meals, refreshment, two telephone calls as well as  to the financial compensation calculated in the same manner as in the case of overbooking. There are situations when the passengers of the cancelled flight do not have the right to compensation﻿<br﻿>﻿
﻿<br﻿>﻿-	if they were informed about the cancellation two weeks prior to the scheduled flight
-	if they were informed about the cancellation at least one week prior to the flight and if they are offered rerouting on the flight the departure time of which can be no less than two hours earlier, and the arrival time does not exceed after the scheduled flight or
﻿<br﻿>﻿-	if they are informed within seven days prior to departutre and their rerouting time is no less than one hour prior to the originally scheduled departure time and more than two hours after the originally schedulled departure time.
﻿<br﻿>﻿<br﻿>﻿
Note: An airline can refuse the compensation in case of a cancelled flight if it can prove that the cancellation was caused by extraordinary circumstances (due to weather conditions, safety measures, strikes or in case of transportation restrictions (the strike of the airline staff does not fall into this group)) which, regardless of all efforts could not have been avoided.

﻿</span>﻿<br﻿>﻿<br﻿>﻿<br﻿>﻿<strong﻿>﻿
1.6. PROCEDURE IN CASE OF UPGRADE AND DOWNGRADE﻿</strong>﻿
﻿<br﻿>﻿<br﻿>﻿<span﻿ ﻿class="style16"﻿>﻿
In case when carrier involuntarily overseats a  passenger in cabin class which is higher than the one originally paid, the carrier shall not be entitled to any additional collection.
﻿<br﻿>﻿<br﻿>﻿
In case when the passenger agrees to be seated in cabin class that is lower than the on originally paid to be able to fly on flight on which he/she has a confirmed booking, the carrier must provide a compensation to the passenger not later then seven days after the flight for amount determined as follows:
﻿<br﻿>﻿-       30% of fare paid for all flights under 1500km
﻿<br﻿>﻿-       50% of fare paid for all flights within EU that exceed 1500km, and for all the flights with distance between 1500km and 3500km
﻿<br﻿>﻿-       75% of fare paid for all flights whose distance is more then 3500km

﻿</span>﻿<br﻿>﻿<br﻿>﻿<br﻿>﻿<strong﻿>﻿
1.7.  IT IS MANDATORY TO INFORM PASSENGER ABOUT HIS RIGHTS
﻿</strong>﻿
﻿<br﻿>﻿<br﻿>﻿<span﻿ ﻿class="style16"﻿>﻿
The carrier is obliged to have a clearly visible notice on check-in counter to inform passengers about their rights in case of denied boarding, cancellation or delay. Full details of denied boarding rules applied by the carrier shall be available for inspection at airline
offices. The following text must be displayed:
﻿<br﻿>﻿<br﻿>﻿
If you are denied boarding or if your flight is cancelled or delayed at least two hours, ask at check-in counter or boarding gate for the text stating your rights, particulary with regard to compensation and assistance.
﻿<br﻿>﻿<br﻿>﻿
Ween Ihnen die Beforderung verweigert wird oder wenn Ihr Flug annulliert wird oder um mindestens zwei Stunden verspatet ist, verlangen Sie am Abfertigungsschalter oder am Flugsteig schriftliche Auskunft uber Ihre Rechte, insbesondere uber Ausgleichs-und U﻿nterstutzugsleistungen.
﻿<br﻿>﻿<br﻿>﻿
Si vous êtes refusé à l'embarquement ou si votre vol est annulé ou retardé d'au moins deux heures, demandez au comptoir d'enregistrement ou à la porte d'embarquement le texte énonçant vos droits, notamment en matière 'indemnisation et d'assistance.
﻿<br﻿>﻿<br﻿>﻿
In caso di negato imbarco o di volo cancellato o ritardato di almeno due ore, rivolgersi al banco di accettazione o alla porta di imbarco per ottenere il testo che enumera i diritti del passeggero, in particolare in materia di compensazione pecuniaria e di assistenza.
﻿<br﻿>﻿<br﻿>﻿

﻿</span>﻿
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